FAQs
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What types of products does Lall Shop offer?
We specialize in stylish and affordable living room furniture, including futons, TV stands and more. Each piece is selected for its quality, comfort, and design.
Are your products ready to use or do they require assembly?
Some items arrive fully assembled, while others may require minimal assembly. Each product page provides clear details on what to expect, including tools and instructions if needed.
How do I know if a product will fit in my space?
We list dimensions on every product page. Please measure your space carefully before ordering. If you need additional measurements or guidance, feel free to contact our support team.
Can I request fabric or material samples before buying?
At this time, we do not offer fabric swatches. However, our product images and descriptions provide detailed information on materials, colors, and finishes.
Do you offer custom furniture or color options?
Currently, all products are sold as listed. We do not provide custom sizes, fabrics, or finishes—but we’re always expanding our catalog based on customer feedback.
What is your return policy?
We accept returns on eligible items within a specified period (see our Return Policy page). Items must be unused, in original packaging, and returned at the customer’s expense unless they arrive damaged or defective.
What happens if my order arrives damaged?
If your item is damaged upon arrival, please contact us within 48 hours with photos and your order number. We’ll offer a replacement or full refund depending on the situation.
Can I cancel or change my order after it's placed?
If your order has not yet shipped, we may be able to cancel or modify it. Please reach out to us immediately via email or phone. Once shipped, cancellations are no longer possible.
How can I track my order?
After your order ships, you’ll receive an email with tracking information. You can use the provided link to monitor your delivery status directly on the carrier’s website.
Are your payment methods secure?
Yes, all transactions are encrypted with SSL security and processed through trusted payment gateways. Your payment information is never stored or shared.
Do you offer financing or buy now, pay later options?
Yes! We offer Buy Now, Pay Later (BNPL) options at checkout through select third-party providers. Eligibility and terms are determined by the provider.